byali Home & Living

Frequently Asked Questions

The most common questions about our products, production, shipping, returns and mounting. If you cannot find what you need, message us on WhatsApp.

What are your art prints made of?
Posters are printed on 300 gsm premium semi-matte photo paper with genuine HP pigment inks — high colour accuracy and long lasting. Every wooden frame option includes a shatter-resistant clear PVC panel, a durable backing board and a ready-to-use hanging fixture. Materials and production details
Is there glass in the frame?
No. Instead of glass we use a shatter-resistant clear PVC panel. It cannot break in transit, it is safer in homes with children, and it keeps the piece lighter.
Which sizes do you produce?
Framed prints come in 30×40, 40×50, 50×70 and 61×91 cm.
Which frame colours are available?
Black, white, oak and walnut. You choose the size and colour on the product page.
Do you sell the pieces of a 3-piece set separately?
Sets are designed as a whole and sold as a set on the site. If you would like a single piece, message us on WhatsApp and we will prepare it separately where possible.
Do you ship from stock?
No, every item is made to order. Each piece is printed fresh for you, in the size and frame combination you choose.
How long does my order take?
Production takes 3–8 business days and shipping takes 1–3 business days.
Who makes the products?
All printing and assembly is done in our own workshop. We have been producing since 2019.
How much is shipping?
Shipping is free, with no minimum order amount.
How are the products packaged?
Each piece is wrapped with protected corners and placed in a sturdy box. Because we do not use glass, the risk of breakage is removed from the start; the padding inside the box also keeps the item from shifting in transit. Sets ship in a single box with dividers between the pieces.
Which payment methods do you accept?
We accept credit and debit cards (with instalment options) as well as bank transfer. Card payments are taken through PayTR with 3D Secure; your card details never reach us. If you choose bank transfer, we email you the bank details after your order.
Can I return my order?
Yes. You can return your order within 14 days of delivery. The item needs to be unused and in its original packaging. To start a return, reach us on WhatsApp or at info@byalihome.com. Returns & exchange terms
Who pays for return shipping?
We do. When you send us your return request on WhatsApp or at info@byalihome.com, we share the contracted courier details with you and you send the item with that courier at no cost to you.
What should I do if the item arrives damaged or incorrect?
Before opening the box, take a photo and send it to us on WhatsApp. For product defects or shipping damage, all exchange and return costs are ours.
Do I need to buy anything extra to hang the piece?
No. A ready-to-use hanging fixture is attached to the back of every frame.
How do I mount a wooden wall object?
The pieces arrive with adhesive strips already applied to the back, and a paper template is included in the box. Hold the template against the wall to set the position, then place the pieces in order — no tools or screws needed. It works best on a flat, clean surface.
Do you sell wholesale?
Yes. We offer special pricing for hotels, offices, cafés and project-based bulk orders. Since pricing depends on quantity, size and frame choice, we work with individual quotes. Send us your requirements on WhatsApp and we will prepare a quote for you.
Do you issue invoices?
Yes, an invoice is issued for every order. You can state your individual or corporate invoice details during checkout.
Will the colours match exactly what I see?
Product images may show slight tonal differences from the real colours depending on your screen settings. With wooden products, the natural grain also makes each piece unique.
Do you have a store I can visit?
We do not have a store open to visitors; all our sales are made through byalihome.com.
How can I reach you?
WhatsApp: 0531 425 67 53 · Email: info@byalihome.com